SolarLayout

Privacy Policy

Effective date: 21 April 2026 · Last updated: 21 April 2026

This privacy policy is preliminary and subject to legal review.

1. Information We Collect

We collect the following categories of personal data:

  • Name — provided during registration
  • Email address — provided during registration
  • IP address — collected automatically when you access the Service
  • Mobile number (optional) — if provided for support communication

2. Purpose of Collection

We use the information collected for:

  • Delivering and maintaining the SolarLayout Service
  • Providing customer support and responding to enquiries
  • Improving our products, features, and user experience
  • Communicating important updates about the Service

3. How We Store Your Data

Your personal data is encrypted at rest and in transit. Our servers are located in India. We implement industry-standard security measures to protect your data against unauthorised access, alteration, or disclosure.

4. Data Retention

We retain your personal data for as long as your account is active, plus an additional two years after account closure or inactivity. After this period, your data will be securely deleted unless retention is required by law.

5. Your Rights Under the DPDP Act 2023

Under the Digital Personal Data Protection Act, 2023 ("DPDP Act"), you have the following rights:

  • Right to Access — request a summary of your personal data and processing activities
  • Right to Correction — request correction of inaccurate or incomplete personal data
  • Right to Erasure — request deletion of your personal data, subject to legal retention requirements
  • Right to Grievance Redressal — raise a complaint with our Grievance Officer or the Data Protection Board of India

6. Third-Party Sharing

We do not sell your personal data. We may share data with essential third-party service providers (such as hosting, analytics, and payment processing) only to the extent necessary to operate the Service. All third-party providers are contractually required to protect your data.

7. Cookies

We use analytics cookies to understand how visitors interact with our website. Cookies are placed only after you provide consent. You can manage or withdraw cookie consent at any time through your browser settings.

8. Grievance Officer

In accordance with the DPDP Act 2023, we have appointed a Grievance Officer to address your concerns:

We will acknowledge your grievance within 48 hours and resolve it within 30 days.

9. Changes to This Policy

We may update this privacy policy from time to time. Changes will be posted on this page with a revised effective date. We encourage you to review this page periodically.

10. Contact

For questions about this privacy policy, please contact us at privacy@solarlayout.in.